ZEN DRIVE

Support

Answers to common questions. If yours isn't here, write to us.

Purchases & subscriptions

I bought something but it's still locked

Open the menu, tap GET PLUS (top right), then RESTORE PURCHASES at the bottom. Make sure you're signed in to the App Store with the same Apple ID you bought with. If a purchase shows as "waiting for approval" (Ask to Buy), it unlocks once it's approved.

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Zen Drive Plus and tap Cancel Subscription. You can also tap MANAGE SUBSCRIPTION in the game's Plus screen. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Plus until the end of the period you've paid for.

How does the free trial work?

The yearly plan starts with one week free for new subscribers. If you cancel before the week is up, you won't be charged. If you don't, the yearly price is charged when the trial ends.

Can I get a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose the purchase.

What's the difference between Plus and the packs?

Each pack unlocks one thing for good: Time of Day, Weather & Seasons, Massage Drives, Soundtracks, Garage or Free Camera. Plus unlocks all of them, and also every chapter, longer drives and the endless journey from camp to camp. Plus Lifetime is a one-time purchase of all of it.

Apple Watch & heart rate

How do I put Zen Drive on my Apple Watch?

Open the Watch app on your iPhone, scroll down to Available Apps, and tap Install next to Zen Drive.

My heart rate isn't showing
  1. Open Zen Drive on your Watch before you start the drive.
  2. Make sure Zen Drive is allowed to read heart rate: Health app → Sharing → Apps → Zen Drive.
  3. Wear the Watch snugly, and keep your iPhone and Watch near each other.
Is my heart rate stored or sent anywhere?

No. It stays on your iPhone and Watch, and isn't saved to Health. See the privacy policy.

Playing

How do I change the time of day, weather or music?

On the menu, tap YOUR DRIVE (top right). The first choice in each row is free; the others come with Plus or with their pack.

How do I move the camera?

While driving, tap CAMERA (top right). Drag to move the camera around the truck, pinch to zoom, then tap DONE. Tap AUTO to go back to the moving camera. This needs the Free Camera pack or Plus.

How do I stop an Endless Road drive?

Tap END DRIVE in the top corner, then tap it again to confirm (the second tap is there so a stray thumb does not end it). The truck rolls to a stop and shows how long and how far you drove, and your heart rate if you are wearing the Watch. Endless Road needs Plus.

What are massage drives?

Two-minute drives built to be felt: Bumpy Forest, full of ridges and humps, and Rainy Hills, gentle ups and downs in the rain. Pick them from the row of modes on the menu.

Contact

Something not working, or an idea for the game? We read every message.

Email support

erdem.durak@gmail.com